My Settings

How do I change my email or password?
You can change your account email and/or your password by following the steps listed below: Sign in to your account. Click on the email in the top right...
Tue, 7 May, 2019 at 9:16 AM
Managing account settings
If you need to make changes to your account settings, you can do so under 'My settings'. You can reach this page by clicking your email in the top...
Tue, 7 May, 2019 at 9:23 AM
How to Enable Two-Factor Authentication
Two-factor authentication provides you with secure access to your account by ensuring that a secure code, along with your password, is used to login. You ca...
Tue, 7 May, 2019 at 9:21 AM
How do I cancel my account?
To cancel your account, simply follow the steps below: Sign in to your account. Click on the email in the top right corner of the page. Click 'Acco...
Fri, 10 May, 2019 at 11:06 PM
Managing billing details
Under the 'Account' page, you can easily modify user details on your Mouseflow account. These details will be utilized when booking invoices for y...
Tue, 7 May, 2019 at 9:27 AM
How do I update my credit card?
If you want to change the credit card you’re using for Mouseflow, please follow these instructions: Credit Card To change the credit card used, follow ...
Tue, 7 May, 2019 at 9:29 AM
Where can I find my invoices?
Your invoices are located in the Billing section of your account. You can download the invoices as PDF files. Go there now
Tue, 7 May, 2019 at 9:31 AM
Failed payment
Card payments may fail for several reasons. Temporary card failure The card could not be charged due to a temporary error. We will try to charge the ca...
Tue, 7 May, 2019 at 9:34 AM
How does Mouseflow handle VAT?
If you are an EU resident without a VAT-registered company, Mouseflow will add local VAT to all purchases, according to EU regulations. If you are a VAT-reg...
Tue, 7 May, 2019 at 9:35 AM
How does upgrading and downgrading work?
Upgrading When you upgrade your account, new credits will be added immediately. Any unused credits will still be available. If you upgrade from another pai...
Tue, 7 May, 2019 at 9:37 AM