Configuring Users and Account settings

How do I change my email or password?
You can change your account email and/or your password by following the steps listed below: Sign in to your account. Click on the email in the top right...
Tue, 7 May, 2019 at 9:16 AM
Recording Credits Were Not Refilled
If your account isn't automatically refilled with credits on the refill date, it might be because you have a paid plan, but a recent payment didn'...
Fri, 13 Sep, 2019 at 1:21 PM
Managing account settings
If you need to make changes to your account settings, you can do so under 'My settings'. You can reach this page by clicking your email in the top...
Tue, 7 May, 2019 at 9:23 AM
Failed payment
Card payments may fail for several reasons. Temporary card failure The card could not be charged due to a temporary error. We will try to charge the ca...
Tue, 3 Mar, 2020 at 2:34 PM
How to Enable Two-Factor Authentication
Two-factor authentication provides you with secure access to your account by ensuring that a secure code, along with your password, is used to login. You ca...
Thu, 17 Oct, 2019 at 5:51 PM
Multiple Account Users
With Mouseflow, it's possible to create and manage multiple user accounts. Each sub-user can be given 1 of 4 different types of access to one or more o...
Thu, 13 Feb, 2020 at 12:54 PM