Appearance of Recordings and Heatmaps

Recordings Don't Appear Correctly
Sometimes a recording doesn't look right. Here are the most common errors with recordings/playback, along with their suggested solutions: No Images o...
Fri, 10 May, 2019 at 11:10 PM
Mouseflow and Google Maps
If you use Google Maps on your website, you may see this error message when watching recordings or viewing heatmaps: "The Google Maps API key used ...
Thu, 9 May, 2019 at 2:05 PM
The Live Heatmap opens my website - but the data is missing?
I’m trying to open a Live Heatmap but it just opens my site without the heatmap. What’s going on? Issues 1. In some instances your browser can block Li...
Tue, 7 Jul, 2020 at 2:05 PM
Missing Link Analytics
When viewing a heatmap, most of your links will include a box that shows additional metrics (clicks, hovers, etc.). In some cases, these boxes will not appe...
Thu, 9 May, 2019 at 5:57 PM
Heatmap Doesn't Look Right
Sometimes your heatmap might not appear correctly. The following is a list of troubleshooting options: There are no images or styles displayed The wrong ...
Thu, 9 May, 2019 at 8:43 PM
No Images or Styling in Playback
If your web pages are displayed without any styling or images, there is likely an error with links to your stylesheet files (.css). Follow these steps to r...
Thu, 9 May, 2019 at 2:24 PM
Session Time and Playback Time Doesn't Match
Sometimes the time listed on the Recording List and on the Recording itself can be very different, and this may initially seem odd. In a way both thes...
Thu, 14 Nov, 2019 at 4:17 PM
The Wrong Page is Being Displayed
If your website uses URL parameters to navigate to different pages (e.g. the URL www.mysite.com/index.php?pageid=34 uses pageid in this case) you need to co...
Thu, 9 May, 2019 at 2:27 PM
Content is Missing From Playback
If there are elements on the page that don't appear in playback or on the heatmaps, there are several solutions you can try. Is the content miss...
Fri, 15 Nov, 2019 at 12:05 PM
Bot Traffic
Mouseflow sometimes record visits to your site that may in fact be made by Bots. If you suspect that some of your recordings are indeed recordings of Bots p...
Fri, 15 Nov, 2019 at 11:37 AM