Installation & Setup
- Video: Feature Overview
- Training Videos
- Video: How Playback works
- Video: Recordings - Search, Filters, Views and Trends
- Video: Recording list
- Video: Recordings, Waterfall view
- Video: Forms - Segmenting and Views
- Video: Conversion tracking using Forms
- Video: Adding and Editing a Form
- Video: Form list
- Video: Funnel list
- Video: Adding & Editing Funnels
- Video: Funnels, Segments & Views
- Video: Heatmaps - Search, Filters & Views
- Video: The heatmap List
- Video: Click Heatmaps
- Video: Movement Heatmaps
- Video: Scroll heatmaps
- Video: Attention Heatmaps
- Video: Geo Heatmaps
- Video: Link Analytics
- Video: Feedback List
- Video: Understanding Feedback Reports
- Recording Setup
- Feedback Setup
- Form Setup
- Funnel Setup
- Live Heatmaps
- Privacy Settings
- Exclude & Whitelist
Apps & Integrations
- Single Page Applications
- Hubspot Integration
- Wix Integration
- Shopify Manual Installation
- Weebly Integration
- 3dcart Integration
- Blogger/Blogspot Integration
- Drupal Integration
- Joomla Integration
- Magento Integration
- Prestashop Integration
- Squarespace Integration
- Unbounce Integration
- Delete Instapage Integration
- Adobe Analytics (Omniture) Integration
- Adobe Target Integration
- Coremetrics Integration
- Eloqua Integration
- Google Analytics Integration
- Kissmetrics Integration
- Olark Integration
- Opinionlab Integration
- Optimizely Integration
- Qualaroo Integration
- Freshdesk Integration
- AnswerMiner Integration
- LiveChat Integration
- Usabilla Integration
- Webtrends Integration
- Recordings Don't Appear Correctly
- Mouseflow and Google Maps
- Error: Could not load recording data
- Do you support Flash elements?
- Can I record iframes and pop-up windows?
- Recordings and Data Are Missing
- No Images or Styling in Playback
- The Wrong Page is Being Displayed
- Content is Missing From Playback
- Empty Recording List or No New Recordings
- Bot Traffic
Accounts & Billing
- How do I change my email or password?
- Managing account settings
- How to Enable Two-Factor Authentication
- How do I cancel my account?
- Managing billing details
- How do I update my credit card?
- Where can I find my invoices?
- Failed payment
- How does Mouseflow handle VAT?
- How does upgrading and downgrading work?
- Multiple Account Users
- Advanced Setup
- Measure Performance of Ad/Email Campaigns
- Custom Variables / Tagging
- How do I push data into third-party tools?
- Start Recordings Based on User Actions
- Testing Multiple Versions of a Website (A/B Testing)
- Tracking URL changes with React
- Alerts / web hooks
- Customize Recording Rate Per Page
- Record Visitors By Specific Language
- Track Visitors By Specific Device
- Record Visitors Based on Entry Page
- How do I track visitors referred by Google AdWords?
- How do I only track visits referred by Facebook?
- How do I only track visits from Bing Ads?
- Store Cookies as Custom Variables
- Recording Content After Page Has Loaded
- Whitelist Mouseflow's Servers
- Advanced Settings
- Mouseflow API
- Is Mouseflow right for me?
- Do you have a brochure/presentation available?
- How does Mouseflow work?
- Does Mouseflow affect the browsing experience?
- Can Mouseflow record HTTPS/SSL?
- What impact will Mouseflow have on my servers?
- Most Common Questions
- Where do I find the tracking code?
- How about security? Is my data safe?
- What browsers and operating systems do you support?
- Can I install Mouseflow on my localhost?
- Does Mouseflow work with members-only pages, shopping carts, and checkout pages?
- Can I delete all recordings and data?
- Do you offer any SLA or uptime guarantees?
- What happens to my website if you have downtime?
- Recordings Status is 'Paused'
- Affiliate Partnership
- Is it possible to white label Mouseflow?
- Mouseflow Session / Credit
- How does Mouseflow handle Apple Safari Intelligent Tracking Prevention (ITP)?
- Is Mouseflow affecting my page speed
- Firefox Enhanced Tracking Protection blocking 3rd party trackers
Sometimes a recording doesn't look right. Here are the most common errors with recordings/playback, along with their suggested solutions: No Images o...
Fri, 10 May, 2019 at 11:10 PM
If you use Google Maps on your website, you may see this error message when watching recordings or viewing heatmaps: "The Google Maps API key used ...
Thu, 9 May, 2019 at 2:05 PM
If you encounter an error which says "Could not load recording data" when you open a recording, this error may be caused by certain browser extens...
Thu, 9 May, 2019 at 2:01 PM
Mouseflow is able to include Flash elements in heatmaps and playback sessions as long as they're part of an HTML page. However, Mouseflow does not curr...
Thu, 9 May, 2019 at 2:06 PM
Mouseflow records user events inside the browser document (also called the DOM) and uses this for playing back the visit. However, IFRAME and pop-up win...
Thu, 9 May, 2019 at 2:08 PM
Mouseflow only stores recordings and analytical data for a limited time period, depending on what plan you're subscribed to. Free/Limited: 1 Month S...
Tue, 14 May, 2019 at 11:26 AM
If your web pages are displayed without any styling or images, there is likely an error with links to your stylesheet files (.css). Follow these steps to r...
Thu, 9 May, 2019 at 2:24 PM
If your website uses URL parameters to navigate to different pages (e.g. the URL www.mysite.com/index.php?pageid=34 uses pageid in this case) you need to co...
Thu, 9 May, 2019 at 2:27 PM
If there are elements on the page that don't appear in playback or on the heatmaps, there are several solutions you can try. Is the content miss...
Fri, 15 Nov, 2019 at 12:05 PM
If there are no recordings listed or you haven't received any new recordings, there may be several reasons for this. First, check the website's re...
Thu, 9 May, 2019 at 2:32 PM