Recordings

Recordings Don't Appear Correctly
Sometimes a recording doesn't look right. Here are the most common errors with recordings/playback, along with their suggested solutions: No Images o...
Fri, 10 May, 2019 at 11:10 PM
Mouseflow and Google Maps
If you use Google Maps on your website, you may see this error message when watching recordings or viewing heatmaps: "The Google Maps API key used ...
Thu, 9 May, 2019 at 2:05 PM
Error: Could not load recording data
If you encounter an error which says "Could not load recording data" when you open a recording, this error may be caused by certain browser extens...
Thu, 9 May, 2019 at 2:01 PM
Do you support Flash elements?
Mouseflow is able to include Flash elements in heatmaps and playback sessions as long as they're part of an HTML page. However, Mouseflow does not curr...
Thu, 9 May, 2019 at 2:06 PM
Can I record iframes and pop-up windows?
Mouseflow records user events inside the browser document (also called the DOM) and uses this for playing back the visit. However, IFRAME and pop-up win...
Thu, 9 May, 2019 at 2:08 PM
Recordings and Data Are Missing
Mouseflow only stores recordings and analytical data for a limited time period, depending on what plan you're subscribed to. Free/Limited: 1 Month S...
Tue, 14 May, 2019 at 11:26 AM
No Images or Styling in Playback
If your web pages are displayed without any styling or images, there is likely an error with links to your stylesheet files (.css). Follow these steps to r...
Thu, 9 May, 2019 at 2:24 PM
The Wrong Page is Being Displayed
If your website uses URL parameters to navigate to different pages (e.g. the URL www.mysite.com/index.php?pageid=34 uses pageid in this case) you need to co...
Thu, 9 May, 2019 at 2:27 PM
Content is Missing From Playback
If there are elements on the page that don't appear in playback or on the heatmaps, there are several solutions you can try. Is the content loading...
Thu, 9 May, 2019 at 2:29 PM
Empty Recording List or No New Recordings
If there are no recordings listed or you haven't received any new recordings, there may be several reasons for this. First, check the website's re...
Thu, 9 May, 2019 at 2:32 PM