Installation

Recording Status is 'Not installed'
If the tracking code is installed on your website but the recording status still reads, "Not Installed", there may be a few reasons: First brow...
Fri, 10 May, 2019 at 10:26 PM
Did Not Receive Validation Email
If you didn’t receive the validation email, check your spam folder first. If the validation email is not there, you can resend it by logging into your Mouse...
Thu, 9 May, 2019 at 1:46 PM
How do I find my Mouseflow Site ID?
To use our API and/or a number of services that integrate with us, you need a Mouseflow Website ID. You can find this ID in your Website Settings or by look...
Thu, 9 May, 2019 at 1:48 PM
How do I track websites with subdomains?
With Mouseflow, tracking subdomains is simple. If your website uses subdomains (i.e. subdomain.example.com) as an extension of the main domain (ex. c...
Thu, 9 May, 2019 at 1:52 PM