FAQ

Can I install Mouseflow on my localhost?
Mouseflow requires access your site in order to play back your visitor sessions and display heatmaps. Mouseflow will not function properly if your website i...
Tue, 7 May, 2019 at 10:13 AM
Does Mouseflow work with members-only pages, shopping carts, and checkout pages?
Yes, Mouseflow is able to track these types of pages. This feature is enabled by default, so you don't have to make any changes to record these types o...
Tue, 7 May, 2019 at 10:14 AM
Can I delete all recordings and data?
Yes, simply follow the steps below: Sign in to your account. Select the website you're interested in working on. Click the "Settings" ta...
Tue, 7 May, 2019 at 10:16 AM
Can Mouseflow track dynamic pages with JavaScript and AJAX calls?
Mouseflow supports highly dynamic websites, including single-page applications, built on modern frameworks (such as React, Angular and Ember). Our scrip...
Tue, 7 May, 2019 at 10:17 AM
Do you offer any SLA or uptime guarantees?
We don't offer Service Level Agreements (SLA) on our regular plans. However, Mouseflow has partnered with a content delivery network (CDN) service that...
Tue, 7 May, 2019 at 10:18 AM
What happens to my website if you have downtime?
Our recording services are installed on thousands of websites and Mouseflow takes measures to ensure that these websites are working perfectly, even if ther...
Tue, 7 May, 2019 at 10:19 AM
Recordings Status is 'Paused'
If your recording status is "Paused" on one or more of your websites, it's because you've run out of recording credits. You can either w...
Fri, 10 May, 2019 at 11:07 PM
Affiliate Partnership
For details on our affiliate program, please see this page. 
Tue, 7 May, 2019 at 10:23 AM
Is it possible to white label Mouseflow?
We don't have a true white label option, but we have many agencies who use our service for their clients. Basically there are two models. A referral mo...
Tue, 7 May, 2019 at 10:25 AM
Mouseflow Session / Credit
Credit In Mouseflow recordings are counted in credits, which equals one user sessions. You can see how many credits are available on your account, when...
Tue, 14 May, 2019 at 10:44 AM