FAQ

FAQ: How do I find visitors who enter or exit from a specific page?
With Mouseflow, it's easy to filter the recording list to show sessions that meet specific criteria. Here's how to find sessions of users who ...
Fri, 10 May, 2019 at 10:41 PM
Can I record iframes and pop-up windows?
Mouseflow records user events inside the browser document (also called the DOM) and uses this for playing back the visit. However, IFRAME and pop-up win...
Thu, 9 May, 2019 at 2:08 PM
What impact will Mouseflow have on my servers?
Your web servers won’t be affected at all. All communication is sent directly from the browser to our platform.
Wed, 10 Apr, 2019 at 9:38 PM
Most Common Questions
Question Answer Do you have a brochure/presentation available? Yes, we absolutely do! Follow this link to download the PDF. How does Mouseflow work?...
Wed, 13 Nov, 2019 at 1:51 PM
Where do I find the tracking code?
Your website's tracking code can be found by following the steps below: Log in to your account. Navigate to the website you're interested in by...
Tue, 7 May, 2019 at 9:53 AM
How does Mouseflow handle VAT?
If you are an EU resident without a VAT-registered company, Mouseflow will add local VAT to all purchases, according to EU regulations. If you are a VAT-reg...
Tue, 7 May, 2019 at 9:35 AM
How about security? Is my data safe?
Mouseflow takes security very seriously. We only use the most trusted and secure data centers for our platform. Access is restricted to a few select employe...
Wed, 13 Nov, 2019 at 1:45 PM
How does upgrading and downgrading work?
Upgrading When you upgrade your account, new credits will be added immediately. Any unused credits will still be available. If you upgrade from another pai...
Tue, 7 May, 2019 at 9:37 AM
What browsers and operating systems do you support?
Mouseflow supports IE 8+, Firefox 3+, Chrome 3+, Safari 4+, Opera 9+, and many more. For the best service, we recommend that you keep your browser updated t...
Tue, 7 May, 2019 at 10:12 AM
Can I install Mouseflow on my localhost?
Mouseflow requires access your site in order to play back your visitor sessions and display heatmaps. Mouseflow will not function properly if your website i...
Tue, 7 May, 2019 at 10:13 AM