FAQ

Is Mouseflow right for me?
Of course! Mouseflow is trusted by over 100,000 customers, ranging from bloggers and owners of small e-commerce shops to large corporations. Our service is ...
Fri, 1 Feb, 2019 at 2:24 PM
Why won't the Live Heatmaps open?
I’m trying to open a Live Heatmap but it but get the message "The Live Heatmap can't be opened when the website is paused or stopped". What’s...
Thu, 13 Feb, 2020 at 1:41 PM
Do you have a brochure/presentation available?
Yes, we absolutely do! Follow this link to download the PDF. 
Tue, 1 Oct, 2019 at 3:22 PM
How does Mouseflow work?
Mouseflow functions by inserting a single JavaScript line of code onto your website. This script (which is around 65 KB) sends small periodic and highly com...
Tue, 7 May, 2019 at 9:58 AM
FAQ: Can I limit the traffic that I record by taking a sample of user data?
With a Recording Rate, it's easy to distribute your recording credits across the month. You can’t set a precise number of recordings per day, but you ...
Thu, 2 May, 2019 at 10:56 AM
Do I need Feedback consent in my campaigns?
If your Feedback campaign collects Personal Data from your users, then you need to have explicit consent from them to send this data to Mouseflow. This is r...
Fri, 10 May, 2019 at 10:39 PM
Does Mouseflow affect the browsing experience?
Mouseflow does not affect a user's browsing experience. First time users download a JavaScript file of about 64 KB (zipped). Once the page is fully...
Tue, 7 May, 2019 at 10:01 AM
FAQ: How do I find visitors who view a specific page?
With Mouseflow, it's easy to filter the recording list to show sessions that meet specific criteria. Here's how to find sessions of users who ...
Fri, 10 May, 2019 at 10:40 PM
Do you support Flash elements?
Mouseflow is able to include Flash elements in heatmaps and playback sessions as long as they're part of an HTML page. However, Mouseflow does not curr...
Thu, 9 May, 2019 at 2:06 PM
Can Mouseflow record HTTPS/SSL?
Mouseflow can record pages that use HTTPS/SSL without any problems. This feature is available for all plans and you don't have to make any changes. It&...
Wed, 10 Apr, 2019 at 9:37 PM