FAQ

Is Mouseflow right for me?
Of course! Mouseflow is trusted by over 100,000 customers, ranging from bloggers and owners of small e-commerce shops to large corporations. Our service is ...
Fri, 1 Feb, 2019 at 2:24 PM
Do you have a brochure/presentation available?
Yes, we absolutely do! Follow this link to download the PDF. 
Wed, 10 Apr, 2019 at 9:33 PM
How does Mouseflow work?
Mouseflow functions by inserting a single JavaScript line of code onto your website. This script (which is around 65 KB) sends small periodic and highly com...
Tue, 7 May, 2019 at 9:58 AM
Does Mouseflow affect the browsing experience?
Mouseflow does not affect a user's browsing experience. First time users download a JavaScript file of about 64 KB (zipped). Once the page is fully...
Tue, 7 May, 2019 at 10:01 AM
Can Mouseflow record HTTPS/SSL?
Mouseflow can record pages that use HTTPS/SSL without any problems. This feature is available for all plans and you don't have to make any changes. It&...
Wed, 10 Apr, 2019 at 9:37 PM
What impact will Mouseflow have on my servers?
Your web servers won’t be affected at all. All communication is sent directly from the browser to our platform.
Wed, 10 Apr, 2019 at 9:38 PM
Most Common Questions
Question Answer Do you have a brochure/presentation available? Yes, we absolutely do! Follow this link to download the PDF. How does Mouseflow work? Mou...
Tue, 7 May, 2019 at 1:14 PM
Where do I find the tracking code?
Your website's tracking code can be found by following the steps below: Log in to your account. Navigate to the website you're interested in by...
Tue, 7 May, 2019 at 9:53 AM
How about security? Is my data safe?
Mouseflow takes security very seriously. We only use the most trusted and secure data centers for our platform. Access is restricted to a few select employe...
Tue, 7 May, 2019 at 10:10 AM
What browsers and operating systems do you support?
Mouseflow supports IE 8+, Firefox 3+, Chrome 3+, Safari 4+, Opera 9+, and many more. For the best service, we recommend that you keep your browser updated t...
Tue, 7 May, 2019 at 10:12 AM