Sometimes the time listed on the Recording List and on the Recording itself can be very different, and this may initially seem odd.


In a way both these times are correct:

1. the Recording Duration shows the total time the user was on your site = 34 minutes and 10 seconds

2. the Recording Waterfall will show you the time the user was active on the page = 5 minutes and 36 seconds



What gives?

What happens here is that we filter out any inactivity in recordings so you wont have to sit through the inactive parts. 


If for example the user logs on to your site, but then leave the computer for 20 minutes, and then comes back and completes a purchase. In this case we would automatically shorten the 20 inactive minutes down to 2 seconds (we even let you know in the process bare when watching the recording).